30 KiB
Business Dashboard Implementation Plan
Building a Business-Focused Alternative to Glance
Project Name: BusinessGlance (working title) Target Launch: 4-6 weeks from start Primary Market: SaaS Startups, Digital Agencies, SMBs
Table of Contents
- Executive Summary
- Product Vision
- Technical Architecture
- Widget Development Plan
- MVP Specification
- UI/UX Design Guidelines
- Integration Strategy
- Development Timeline
- Launch Strategy
Executive Summary
The Opportunity
Based on market research:
- $72.35B SMB software market growing at 6.98% CAGR
- 83% of SMBs need better automation and visibility
- 50% of agency time wasted on manual reporting
- 64% of organizations lack operational visibility
- Average business uses 15-20 SaaS tools with fragmented data
The Problem
Businesses face critical pain points that personal dashboards don't solve:
- Data Fragmentation - Metrics scattered across 15-20 tools
- Decision Latency - Hours wasted gathering data before decisions
- Manual Reporting - 50% of time spent explaining data to stakeholders
- Downtime Blindness - Reactive vs. proactive issue detection
- Multiple Versions of Truth - Same metrics calculated differently
The Solution
A business-focused dashboard that:
- ✅ Aggregates critical business metrics (revenue, customers, churn, pipeline)
- ✅ Monitors infrastructure (uptime, performance, costs)
- ✅ Integrates with business tools (Stripe, CRMs, analytics, support)
- ✅ Saves 2-5 hours/week per manager
- ✅ Provides single source of truth
- ✅ Beautiful, actionable interface
Success Metrics
MVP Launch (Week 6):
- 50 beta users
- 5 paying customers ($29-99/mo)
- <1 week to build first dashboard
3 Months Post-Launch:
- 500 active users
- 50 paying customers
- $5K MRR
- <50% churn
Product Vision
Positioning
"The business metrics dashboard that founders actually use"
Not another generic dashboard tool. A purpose-built solution for:
- SaaS founders who need revenue, churn, and growth metrics
- Digital agencies who need client reporting automation
- SMB owners who need operational visibility
Core Principles
- Business First - Every widget must solve a real business problem
- Actionable Over Pretty - Metrics that drive decisions, not vanity numbers
- Integration Native - Connect to tools businesses already use
- Time to Value - First dashboard in <10 minutes
- Self-Serve - No sales calls required for setup
Differentiation vs. Competitors
| Competitor | Weakness | Our Advantage |
|---|---|---|
| Databox | $59-499/mo, complex setup | $29-99/mo, 10-min setup |
| Klipfolio | Technical, requires SQL knowledge | No-code, pre-built integrations |
| Geckoboard | Limited integrations | Focus on key integrations (Stripe, CRMs) |
| Custom dashboards | Months to build, $10K+ | Ready in 10 minutes, $29/mo |
Our Unique Value: Beautiful + Affordable + Fast setup + Self-hostable option
Technical Architecture
Technology Stack
Backend (Same as Glance):
- Language: Go 1.24+
- Framework: Standard library (net/http)
- Config: YAML
- Cache: In-memory with configurable TTL
Frontend (Enhanced from Glance):
- JavaScript: Vanilla JS + modern charts library
- Charts: Chart.js or Recharts for metric visualization
- CSS: Enhanced with business theme
- Icons: Heroicons + custom business icons
New Dependencies:
- OAuth2 library for third-party auth
- Webhook handling for real-time updates
- Database (optional): SQLite for historical data
Architecture Decisions
Keep from Glance ✅
- Single binary deployment
- YAML configuration
- Hot reload
- Widget-based architecture
- In-memory caching
- Static asset embedding
Add for Business 🆕
- OAuth integrations (Stripe, Google, GitHub)
- API key management (secure storage)
- Historical data storage (optional SQLite)
- Webhook receivers (real-time updates)
- Multi-tenancy (team accounts in future)
- Alert system (threshold-based notifications)
Remove ❌
- Personal widgets (clock, weather, bookmarks)
- Entertainment widgets (Twitch)
- Generic feeds (unless business-relevant)
Data Flow Architecture
┌─────────────────────────────────────────┐
│ Business Data Sources │
├─────────────────────────────────────────┤
│ Stripe │ Analytics │ CRM │ GitHub │... │
└────┬─────────┬────────┬────────┬────────┘
│ │ │ │
└─────────┴────────┴────────┘
│
┌────▼─────────────────┐
│ OAuth/API Gateway │
│ (Secure Credentials)│
└────┬─────────────────┘
│
┌────▼─────────────────┐
│ Widget Updaters │
│ (Parallel Fetching) │
└────┬─────────────────┘
│
┌────▼─────────────────┐
│ Cache Layer │
│ (5min - 24hr TTL) │
└────┬─────────────────┘
│
┌────▼─────────────────┐
│ Template Renderer │
│ (Widget HTML) │
└────┬─────────────────┘
│
┌────▼─────────────────┐
│ User Dashboard │
│ (Browser UI) │
└──────────────────────┘
Database Schema (Optional - for Historical Data)
-- Users table (for multi-tenancy in future)
CREATE TABLE users (
id INTEGER PRIMARY KEY,
email TEXT UNIQUE,
created_at TIMESTAMP
);
-- API Credentials (encrypted)
CREATE TABLE api_credentials (
id INTEGER PRIMARY KEY,
user_id INTEGER,
service TEXT, -- 'stripe', 'google_analytics', etc.
credentials TEXT, -- Encrypted JSON
created_at TIMESTAMP
);
-- Metric History (for trend tracking)
CREATE TABLE metric_history (
id INTEGER PRIMARY KEY,
user_id INTEGER,
metric_type TEXT, -- 'mrr', 'churn', 'uptime', etc.
value REAL,
timestamp TIMESTAMP
);
-- Alerts (for threshold notifications)
CREATE TABLE alerts (
id INTEGER PRIMARY KEY,
user_id INTEGER,
metric_type TEXT,
threshold REAL,
condition TEXT, -- 'above', 'below'
notification_channel TEXT -- 'email', 'slack', etc.
);
Note: Database is optional for MVP. Start with in-memory cache, add database in Phase 2.
Widget Development Plan
Widget Priority Tiers
P0 - Must Have for MVP (Weeks 1-4)
1. Revenue Widget 🆕
- Purpose: Display MRR, ARR, growth rate
- Integrations: Stripe API, manual input
- Data Shown:
- Current MRR/ARR
- Growth % (MoM, YoY)
- Trend chart (last 12 months)
- New revenue (current month)
- Churned revenue
- Cache: 1 hour
- Complexity: Medium
2. Customer Metrics Widget 🆕
- Purpose: Customer health and churn tracking
- Integrations: Stripe API, CRM APIs
- Data Shown:
- Total customers
- New customers (this month)
- Churned customers (this month)
- Churn rate %
- CAC (if integrated with ad spend)
- LTV (if payment data available)
- Cache: 1 hour
- Complexity: Medium
3. Custom API Widget ✅ (Already exists)
- Purpose: Connect to any JSON API
- Enhancement Needed:
- Add OAuth2 flow templates
- Pre-built templates for common APIs
- Better error handling
- Data transformation helpers
- Examples:
- Plausible Analytics
- PostHog
- Custom internal APIs
- Cache: Configurable (5min - 24hr)
- Complexity: Low (enhancement)
4. Monitor Widget ✅ (Already exists)
- Purpose: Uptime monitoring
- Enhancement Needed:
- Response time charting
- Historical uptime %
- Alert integration
- Cache: 1 minute
- Complexity: Low (enhancement)
5. Server Stats Widget ✅ (Already exists)
- Purpose: Infrastructure monitoring
- Enhancement Needed:
- Multi-server support
- Cost estimation (if cloud provider API)
- Historical trends
- Cache: 5 minutes
- Complexity: Low (enhancement)
P1 - High Value (Weeks 5-8)
6. Sales Pipeline Widget 🆕
- Purpose: CRM deal tracking
- Integrations: Salesforce, HubSpot, Pipedrive, Close APIs
- Data Shown:
- Pipeline value by stage
- Number of deals by stage
- Win rate %
- Average deal size
- Sales velocity
- Forecast (if available)
- Cache: 30 minutes
- Complexity: High (multiple CRM integrations)
7. Marketing Analytics Widget 🆕
- Purpose: Website traffic and conversions
- Integrations: Google Analytics 4, Plausible, Fathom
- Data Shown:
- Total visitors (period)
- Traffic sources breakdown
- Top pages
- Conversion rate
- Goal completions
- Cache: 1 hour
- Complexity: Medium
8. Support Metrics Widget 🆕
- Purpose: Customer support health
- Integrations: Zendesk, Intercom, Help Scout, Front
- Data Shown:
- Open tickets
- Average response time
- Average resolution time
- Customer satisfaction (CSAT)
- Ticket volume trend
- SLA compliance
- Cache: 15 minutes
- Complexity: Medium
9. Campaign Performance Widget 🆕
- Purpose: Paid advertising ROI
- Integrations: Google Ads, Facebook Ads, LinkedIn Ads
- Data Shown:
- Ad spend (current period)
- Impressions
- Clicks
- CPC (cost per click)
- CTR (click-through rate)
- Conversions
- ROAS (return on ad spend)
- By campaign breakdown
- Cache: 1 hour
- Complexity: High (multiple ad platforms)
P2 - Nice to Have (Weeks 9-12)
10. Team Performance Widget 🆕
- Purpose: Team productivity and utilization
- Integrations: Harvest, Toggl, Clockify
- Data Shown:
- Team capacity (hours available)
- Hours logged (billable vs. non-billable)
- Utilization rate %
- Top projects by hours
- Team member breakdown
- Cache: 1 hour
- Complexity: Medium
11. GitHub Releases Widget ✅ (Already exists)
- Enhancement: Add internal release tracking
- Cache: 1 day
- Complexity: Low
12. Docker Containers Widget ✅ (Already exists)
- Enhancement: Add Kubernetes support
- Cache: 1 minute
- Complexity: Medium
13. SEO Rankings Widget 🆕
- Purpose: Search position tracking
- Integrations: Google Search Console, SEMrush, Ahrefs
- Data Shown:
- Top keywords
- Average position
- Clicks from organic
- Impressions
- CTR
- Cache: 24 hours
- Complexity: Medium
P3 - Future Consideration
14. Financial Widget 🆕 (Beyond revenue)
- Purpose: Full P&L, cash flow
- Integrations: QuickBooks, Xero, Wave
- Data: Expenses, profit, burn rate, runway
- Complexity: High
15. Inventory Widget 🆕
- Purpose: Stock management (for e-commerce)
- Integrations: Shopify, WooCommerce
- Data: Stock levels, reorder points, turnover
- Complexity: Medium
MVP Specification
MVP Scope (Weeks 1-4)
Goal: Launch a working business dashboard with core value
Features Included
Widgets (5 total):
- Revenue Widget (Stripe integration)
- Customer Metrics Widget (Stripe integration)
- Custom API Widget (enhanced)
- Monitor Widget (enhanced)
- Server Stats Widget (enhanced)
Core Features:
- ✅ Multi-page dashboards
- ✅ Responsive layout (3-column grid)
- ✅ YAML configuration
- ✅ Hot reload
- ✅ API key management (in config)
- ✅ Light/dark themes
- ✅ Basic authentication (username/password)
Integrations:
- ✅ Stripe API (full integration)
- ✅ Generic HTTP monitoring
- ✅ Server metrics (local)
- ✅ Custom API (any JSON API)
Features Deferred (Post-MVP)
- ❌ Multi-tenancy (single user for now)
- ❌ Historical data storage (in-memory only)
- ❌ Alerts/notifications
- ❌ Team collaboration
- ❌ White-label
- ❌ CRM integrations (Phase 2)
- ❌ Marketing tool integrations (Phase 2)
MVP User Journey
Setup (10 minutes):
- Download binary / pull Docker image
- Create config file or use template
- Add Stripe API key
- Add websites to monitor
- Start server
- Access dashboard at localhost:8080
Daily Use:
- Open dashboard in morning
- Glance at revenue, customers, uptime
- Identify issues (downtime, churn spike)
- Take action
Weekly Use:
- Review trends (revenue growth, customer growth)
- Check infrastructure costs
- Monitor key metrics for stakeholder updates
MVP Success Criteria
Quantitative:
- ✅ First dashboard setup in <10 minutes
- ✅ <1 second page load time
- ✅ <100MB memory usage
- ✅ 99.9% uptime
- ✅ 5 beta users reporting value
Qualitative:
- ✅ "This saves me 2+ hours/week" - at least 3 users
- ✅ "I would pay for this" - at least 5 users
- ✅ Net Promoter Score >30
UI/UX Design Guidelines
Design Principles
- Metrics First - Numbers should be prominent, not hidden
- Trend Visibility - Always show trend (↑↓) and % change
- At-a-Glance - Key insight visible without scrolling
- Action-Oriented - Metrics should suggest actions
- Professional - Clean, business-appropriate aesthetic
Color System
Theme: "Business Professional"
Light Mode (Default)
:root {
/* Backgrounds */
--bg-primary: #FFFFFF;
--bg-secondary: #F8FAFC;
--bg-tertiary: #F1F5F9;
/* Text */
--text-primary: #0F172A;
--text-secondary: #475569;
--text-tertiary: #94A3B8;
/* Brand */
--brand-primary: #3B82F6; /* Blue */
--brand-secondary: #8B5CF6; /* Purple */
/* Status Colors */
--color-success: #10B981; /* Green - positive metrics */
--color-warning: #F59E0B; /* Orange - caution */
--color-danger: #EF4444; /* Red - negative metrics */
--color-info: #3B82F6; /* Blue - neutral info */
/* Chart Colors */
--chart-1: #3B82F6; /* Blue */
--chart-2: #8B5CF6; /* Purple */
--chart-3: #10B981; /* Green */
--chart-4: #F59E0B; /* Orange */
--chart-5: #EF4444; /* Red */
}
Dark Mode
:root[data-theme="dark"] {
/* Backgrounds */
--bg-primary: #0F172A;
--bg-secondary: #1E293B;
--bg-tertiary: #334155;
/* Text */
--text-primary: #F1F5F9;
--text-secondary: #CBD5E1;
--text-tertiary: #64748B;
/* Same status colors (they work in dark mode) */
}
Typography
/* Font Stack */
font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', 'Roboto',
'Helvetica Neue', Arial, sans-serif;
/* Sizes */
--text-xs: 12px;
--text-sm: 14px;
--text-base: 16px;
--text-lg: 18px;
--text-xl: 20px;
--text-2xl: 24px;
--text-3xl: 30px;
--text-4xl: 36px;
/* Weights */
--font-normal: 400;
--font-medium: 500;
--font-semibold: 600;
--font-bold: 700;
Widget Layout Templates
Metric Widget (Revenue, Customers, etc.)
┌─────────────────────────────────────┐
│ Widget Title [•••] │ <- Header with menu
├─────────────────────────────────────┤
│ │
│ $125,450 │ <- Large metric
│ MRR │ <- Label
│ │
│ ↑ 12.5% vs last month │ <- Trend indicator
│ │
│ ┌─────────────────────────────┐ │
│ │ [Mini trend chart] │ │ <- Sparkline or mini chart
│ └─────────────────────────────┘ │
│ │
│ Additional metrics (2-3 items): │
│ • New MRR: $15,230 ↑ │
│ • Churned: $3,200 ↓ │
│ • Net New: $12,030 │
│ │
└─────────────────────────────────────┘
Monitor Widget
┌─────────────────────────────────────┐
│ Uptime Monitor [•••] │
├─────────────────────────────────────┤
│ │
│ ✅ api.example.com │
│ 99.9% uptime · 125ms │
│ │
│ ✅ app.example.com │
│ 100% uptime · 89ms │
│ │
│ ❌ staging.example.com │
│ DOWN · Last check: 2min ago │
│ │
│ [View all 5 monitors →] │
│ │
└─────────────────────────────────────┘
List Widget (Support Tickets, Pipeline, etc.)
┌─────────────────────────────────────┐
│ Open Support Tickets [•••] │
├─────────────────────────────────────┤
│ │
│ 23 Total │
│ ↑ 5 since yesterday │
│ │
│ Breakdown: │
│ • 15 Low priority │
│ • 6 Medium priority │
│ • 2 High priority ⚠️ │
│ │
│ Avg Response Time: 2.3 hrs │
│ Avg Resolution: 8.5 hrs │
│ │
└─────────────────────────────────────┘
Interaction Patterns
Hover States:
- Widget hover: Subtle border highlight
- Metric hover: Show tooltip with details
- Trend hover: Show historical data
Click Actions:
- Widget title: Expand/collapse
- Metric: Drill-down to detail view
- Trend chart: Open full chart modal
- Menu (•••): Widget settings, refresh, remove
Loading States:
- Skeleton loader (not spinner)
- Fade-in when data loads
- Preserve layout (no shifts)
Error States:
- Red border on widget
- Clear error message
- Retry button
- Link to docs/support
Integration Strategy
Stripe Integration (Priority 1)
Why First:
- Most common payment processor for SaaS
- Rich data (revenue, customers, churn)
- Well-documented API
Implementation:
# Config example
- type: revenue
title: Monthly Recurring Revenue
stripe:
api-key: ${STRIPE_SECRET_KEY}
mode: live # or 'test'
metrics:
- mrr
- arr
- growth-rate
cache: 1h
API Calls:
- List subscriptions (active, canceled)
- List customers
- Calculate MRR (sum of active subscriptions)
- Calculate churn (canceled / total)
Data Processing:
type StripeMetrics struct {
MRR float64
ARR float64
GrowthRate float64
TotalCustomers int
NewCustomers int
ChurnedCustomers int
ChurnRate float64
}
func fetchStripeMetrics(apiKey string) (*StripeMetrics, error) {
// 1. Fetch subscriptions
// 2. Calculate MRR = sum(subscription.plan.amount)
// 3. Calculate ARR = MRR * 12
// 4. Compare to last month for growth rate
// 5. Fetch customers (created this month)
// 6. Calculate churn rate
}
Google Analytics 4 Integration (Priority 2)
Why Important:
- Universal analytics tool
- Critical for agencies and SaaS marketing
Implementation:
- type: analytics
title: Website Traffic
google-analytics:
property-id: ${GA4_PROPERTY_ID}
credentials: ${GA4_CREDENTIALS} # Service account JSON
metrics:
- total-visitors
- traffic-sources
- conversions
period: last-30-days
cache: 1h
OAuth Flow:
- User authorizes app in Google
- Store OAuth token (encrypted)
- Refresh token when expired
CRM Integrations (Priority 3)
Support:
- HubSpot (most popular for SMB)
- Salesforce (enterprise)
- Pipedrive (agencies)
- Close (sales teams)
Data Needed:
- Deals by stage
- Win rate
- Average deal size
- Sales velocity
Implementation:
- type: sales-pipeline
title: Sales Pipeline
hubspot:
api-key: ${HUBSPOT_API_KEY}
metrics:
- pipeline-value
- win-rate
- deal-count
cache: 30m
Support Tool Integrations (Priority 4)
Support:
- Zendesk
- Intercom
- Help Scout
- Front
Data Needed:
- Open tickets
- Response time
- Resolution time
- CSAT score
OAuth Management
Secure Credential Storage:
# .env file (not committed)
STRIPE_SECRET_KEY=sk_live_xxx
GA4_CREDENTIALS=/path/to/service-account.json
HUBSPOT_API_KEY=xxx
Encryption:
- Store OAuth tokens encrypted
- Use environment variables for API keys
- Support secret management (Docker secrets, AWS Secrets Manager)
Development Timeline
Week 1: Foundation
Backend:
- Fork Glance codebase
- Remove personal widgets
- Add OAuth2 library
- Create new widget interfaces (revenue, customers)
- Setup Stripe SDK
Frontend:
- Design business theme (colors, fonts)
- Create metric display components
- Add chart library (Chart.js)
- Design widget templates
Deliverable: Basic app structure, Stripe integration working
Week 2: Core Widgets
Backend:
- Implement Revenue Widget
- Stripe MRR calculation
- Growth rate calculation
- Trend data (last 12 months)
- Implement Customer Metrics Widget
- Total/new/churned customers
- Churn rate calculation
- Enhance Custom API Widget
- Better error handling
- Data transformation helpers
Frontend:
- Build Revenue Widget UI
- Large metric display
- Trend indicator (↑↓ %)
- Mini chart
- Build Customer Metrics Widget UI
- Improve Custom API Widget UI
Deliverable: 3 working widgets with Stripe data
Week 3: Monitoring & Polish
Backend:
- Enhance Monitor Widget
- Response time tracking
- Historical uptime %
- Multiple protocols (HTTP, HTTPS, TCP)
- Enhance Server Stats Widget
- Multi-server support
- Historical trends
- Add configuration validation
- Add error handling improvements
Frontend:
- Build enhanced Monitor Widget UI
- Status indicators
- Response time chart
- Build enhanced Server Stats UI
- Add loading states (skeletons)
- Add error states
- Mobile responsiveness
Deliverable: 5 polished widgets, ready for beta
Week 4: Testing & Launch Prep
Testing:
- Unit tests for core functions
- Integration tests for Stripe
- End-to-end tests
- Load testing (100 concurrent users)
- Security audit (API key handling)
Documentation:
- Setup guide
- Configuration reference
- Integration guides (Stripe, Custom API)
- Troubleshooting guide
- Video walkthrough
Launch Prep:
- Create demo dashboard
- Write launch blog post
- Prepare Product Hunt listing
- Create landing page
- Setup analytics (Plausible)
Deliverable: MVP ready for beta users
Week 5-6: Beta Testing
Activities:
- Recruit 20 beta users (SaaS founders, agencies)
- Collect feedback
- Fix critical bugs
- Add most-requested features
- Optimize performance
Metrics to Track:
- Setup time (goal: <10 minutes)
- Time to first dashboard
- User satisfaction (NPS)
- Feature requests
- Bug reports
Deliverable: Production-ready v1.0
Week 7-8: Public Launch
Launch Channels:
- Product Hunt launch
- Hacker News (Show HN)
- Indie Hackers post
- Reddit (r/SaaS, r/entrepreneur)
- Twitter/X announcement
- Email to waitlist
Post-Launch:
- Monitor feedback
- Respond to questions
- Fix bugs quickly
- Publish case studies
- Start content marketing
Goal: 100 active users, 10 paying customers
Launch Strategy
Pre-Launch (Weeks 1-4)
Build Audience:
-
Create waitlist landing page
- Problem statement
- Solution overview
- Email signup
- Estimated launch date
-
Share progress publicly
- Twitter/X build in public
- Weekly updates on Indie Hackers
- LinkedIn posts (target CTOs, founders)
-
Recruit beta users
- Post in SaaS communities
- Reach out to founders directly
- Offer lifetime discount for early adopters
Content Creation:
- Blog post: "Why we're building a better business dashboard"
- Video: Demo of first working prototype
- Comparison post: "BusinessGlance vs. [competitor]"
Launch Week (Week 7)
Day 1 - Product Hunt:
- Launch at 12:01am PT
- Engage with comments all day
- Share in communities
- Email supporters
Day 2 - Hacker News:
- Post "Show HN: Business dashboard for SaaS startups"
- Respond to every comment
- Be technical and transparent
Day 3 - Reddit:
- Post in r/SaaS, r/entrepreneur, r/startups
- Focus on value, not sales
- Share screenshot, not just link
Day 4-5 - Follow-up:
- Email waitlist
- Twitter thread with results
- Thank beta users publicly
Post-Launch (Weeks 8-12)
Content Marketing:
-
SEO blog posts
- "SaaS Metrics Dashboard: Track MRR, Churn, and Growth"
- "How to Monitor Your SaaS Infrastructure"
- "Dashboard for Digital Agencies"
-
Video tutorials
- "Setup in 5 minutes"
- "Connect Stripe to track revenue"
- "Build a custom widget"
-
Case studies
- "How [Startup] saved 5 hours/week with BusinessGlance"
- "Agency uses BusinessGlance for client reporting"
Growth Tactics:
- Lifetime deals (AppSumo, if strategic)
- Affiliate program (20% commission)
- Integration partnerships (Stripe, analytics tools)
- Guest posts on SaaS blogs
Pricing & Monetization
Pricing Tiers (Launch)
| Tier | Price | Target | Limits | Features |
|---|---|---|---|---|
| Free | $0 | Hobbyists, testing | 1 dashboard, 5 widgets | Core widgets, Stripe integration, Community support |
| Starter | $29/mo | Solo founders | 3 dashboards, 20 widgets, 5 integrations | + Custom API, Priority email support |
| Pro | $99/mo | Small teams | 10 dashboards, Unlimited widgets, 20 integrations | + Team features (future), CRM integrations |
| Business | $299/mo | Agencies, growing companies | Unlimited everything | + White-label, Dedicated support |
Monetization Timeline
Month 1-3: Free tier only (build user base)
Month 4: Launch paid tiers
- Goal: 10 paying customers ($29-99)
- MRR: $500
Month 6: Add Business tier
- Goal: 50 paying customers
- MRR: $3,000
Month 12: Add Enterprise
- Goal: 100 paying customers
- MRR: $10,000
Unit Economics
Costs:
- Server: $20/mo (DigitalOcean)
- Domain: $15/year
- Email: $10/mo (Postmark)
- Support: Time (initially founder)
Break-even: 2 customers at $29/mo
Margins: 90%+ (SaaS model, self-hosted option)
Success Metrics
Product Metrics
| Metric | Week 6 (MVP) | Month 3 | Month 6 | Month 12 |
|---|---|---|---|---|
| Active Users | 50 | 200 | 500 | 1,500 |
| Paying Customers | 5 | 20 | 50 | 150 |
| MRR | $150 | $1,000 | $3,000 | $10,000 |
| Churn Rate | N/A | <10% | <7% | <5% |
| NPS | >30 | >40 | >50 | >60 |
Engagement Metrics
- DAU/MAU: >30% (users check dashboard daily)
- Setup Time: <10 minutes
- Time to Value: <1 hour
- Weekly Sessions: >3 per user
- Retention (D30): >50%
Business Metrics
- CAC: <$50 (organic growth)
- LTV: >$1,000 (goal)
- LTV/CAC: >20x
- Payback Period: <3 months
- Growth Rate: 15-20% MoM
Risk Mitigation
Technical Risks
| Risk | Impact | Mitigation |
|---|---|---|
| API rate limits | Widget updates fail | Implement caching, exponential backoff |
| Integration breaks | Widgets stop working | Version API calls, add fallbacks |
| Security breach | API keys exposed | Encrypt credentials, audit code |
| Performance issues | Slow dashboard | Optimize queries, add caching |
Market Risks
| Risk | Impact | Mitigation |
|---|---|---|
| Low demand | No users | Validate with beta users first |
| Competition | Hard to differentiate | Focus on niche (SaaS startups) |
| Free alternatives | No paid conversions | Provide 10x better UX |
Execution Risks
| Risk | Impact | Mitigation |
|---|---|---|
| Scope creep | Delayed launch | Strict MVP definition |
| Technical debt | Hard to maintain | Code reviews, refactoring |
| Founder burnout | Abandoned project | Realistic timeline, celebrate wins |
Next Steps
Immediate Actions (This Week)
-
Validate with users ✅
- Interview 5 SaaS founders
- Interview 3 agency owners
- Get feedback on widget priorities
- Validate pricing
-
Technical setup
- Fork Glance repository
- Setup development environment
- Create new Git branch
- Plan code structure
-
Design
- Create wireframes (Figma)
- Design widget mockups
- Create brand assets (logo, colors)
Week 1 Kickoff
- Start Week 1 development (see timeline)
- Setup project tracking (GitHub Issues)
- Create landing page
- Start building in public (Twitter)
Document Version: 1.0 Created: 2025-11-16 Status: Ready for Development Next Review: After user validation interviews